Direct UK-based support by phone, email, or using web-based support with a proven 99% response rate within the hour for all recorded queries. Normal UK office hours.
Support provided by international resellers is fully accredited by Elecosoft UK Ltd
A single point of contact to submit problems, obtain technical information and request product advice.
All maintenance updates and upgrades are provided as part of the support contract.
Which includes a comprehensive Knowledgebase, current version downloads, full access to the add-on library and extensive product information.
Re-activation cover free of charge up to twice per year if your hard drive should fail or if your PC/Laptop is lost or stolen (normally £60 + VAT for unsupported customers).
Support news and networking events including our regular e-newsletter and invitations to our regional user meetings and our national user forum.