Technical Support

The high quality of our support service is just one of the many reasons 97% of our client base retain their yearly support maintenance.  All supported users have access to the online Support Portal, which contains a comprehensive Knowledgebase, current version downloads, full access to the add-on library and extensive product information.

How to contact Technical Support

All UK supported users can call 01844 261609 or email

Worldwide Technical Support

If you purchase Powerproject from one of our International partners, you can expect similar levels of service as all partners undergo extensive training and have to complete a rigorous accreditation process.

What is included in your Annual Support contract?

Highly responsive, accessible technical support is just the starting point when you take out an annual support contract.  You receive all maintenance updates and upgrades free of charge and have access to regular UK and international user group meetings. Importantly, you also know that you are dealing with a support team with a track record of responding to 99% of enquiries within one hour.

UK-based support

Direct UK-based support by phone, email, or using web-based support with a proven 99% response rate within the hour for all recorded queries.  Normal UK office hours.

International reseller support

Support provided by international resellers is fully accredited by Elecosoft UK Ltd

Single point of contact

A single point of contact to submit problems, obtain technical information and request product advice.

Maintenance updates and upgrades

All maintenance updates and upgrades are provided as part of the support contract.

Support Portal Access

Which includes a comprehensive Knowledgebase, current version downloads, full access to the add-on library and extensive product information.

Re-activation cover free of charge

Re-activation cover free of charge up to twice per year if your hard drive should fail or if your PC/Laptop is lost or stolen (normally £60 + VAT for unsupported customers).

News and networking events

Support news and networking events including our regular e-newsletter and invitations to our regional user meetings and our national user forum.

Mace “Technical support is readily available” Raj Chaman, Mace BAM “Technical support is excellent” Kyp Kyprianou, BAM Construction Ltd Laing “The support service is excellent” Tim Huxtable, Laing O'Rourke

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